$2300/Month From a Tool He Used to Give Away For Free

📝 A recent post by Tamir Bashkin…

• I’ve built a 2300$ a month SaaS out of a simple problem

He writes…

Back in 2021, I used to set up automation solutions for clients in the customer support space.

⚠️ The problem…

Let’s say you are the proud owner of an E-commerce shoe store, and you have a client named Chad.

Chad reached out to your support team because he got the wrong size of sneakers.

A member of your support team helps Chad return the shoes and get them in a different size.

A few hours passed, and the guy from your team successfully marked Chad’s ticket in the CRM system as “closed.”

Chad writes back: “Thank you so much, guys. I really appreciate the help, and I just love your sneakers.

Chad doesn’t know that he just created extra work for the brand. He just popped his message back up to their queue, and his gratitude might end up frustrating the team.

From this very problem, Thank You GPT… was born.

It began as an extremely simple tool…

I started to list every form of gratitude I saw people tend to send in those messages.

When my tool detected a form of “thank you” in the closed chat, it immediately replied back and marked the specific ticket as “solved” again.

There was no AI back then, so the core of Tamir’s tool was just a big list of words and phrases 📋

He adds…

For two years, this tool sat in the marketplace of a CRM platform (Zendesk)…

It didn’t generate any revenue for the simple reason that I didn’t ask for any.

🤖 Then came ChatGPT…

It was a blessing because Instead of my aging list of forms of gratitude, I could give my tool a functioning brain.

This was a game-changer in terms of its abilities.

After upgrading the tool, Tamir’s girlfriend suggested…

“Why don’t you send an email to current free users telling them that the tool will be available on a monthly subscription model starting next month?”

I had nothing to lose, and 24 hours later, I secured 1,000$ in monthly subscriptions from a tool I used to give for free.

Since then…

We’ve built a freemium model, and now I help people who are just starting out with their small business to enjoy it for free.

And now the tool is earning $2300/month 🤑

I think the key thing here is that Tamir was doing freelance work and had clients who experienced this problem.

That’s how he came up with the idea.

And it seems such ideas are often born from client work 👍

So keep an eye out for simple, recurring problems in your daily work, whether as a freelancer or in your day job.

Might also be worth browsing the Zendesk Marketplace, see if you can find some low-rated apps that you could improve upon, or free apps that you could emulate and add premium features to 👀

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